Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
location
service
rooms
dining
8.2/10
Great
Rooms
8.3
Location
9.5
Service
9.3
Dining
6.5
Guest reviews
8.2/10
based on 7 reviews
9.0
9.0/10 based on 378 reviews
Charles
United States,
March
2024
8.4/10
The hotel offers fantastic rooms with tall ceilings of about 4 meters high, although the choice of carpet could be improved. Starting off with a balcony overlooking the plaza is a nice touch. The service is top-notch, especially the amazing concierge who went above and beyond to help us make the most of our stay in Berlin. The location is the standout feature of this property, perfectly situated for exploring the city and boasting stunning views from the rooftop terrace bar. The dining experience, while fabulous at the rooftop bar, was lacking in prompt service and food quality. Overall, a great spot for touring Berlin's major sites with a few minor room and dining considerations.
Rooms
8.0
The rooms looked fantastic with the tall ceilings and balcony overlooking the plaza.
Service
9.0
The service was good, and the concierge staff were amazing at ensuring a memorable stay in Berlin.
Location
10.0
The location is the sole reason to choose this property, with stunning views and a perfect setting for exploring Berlin.
Dining
7.0
The dining experience, especially at the rooftop bar, was fabulous, although there were some service and food quality issues.
Facilities
8.0
The facilities are modern and well-maintained.
location
rooms
Jimmy
United Kingdom,
February
2024
8.8/10
My stay at the hotel was a delightful experience. The rooms were spacious and beautifully appointed with a stunning view of the opera of Berlin. The bed was so cozy with luxurious duvets, and the bathroom had all the little details that made it feel like a private spa. The basement gym and spa were fantastic amenities to have during my stay, although I didn't get to use them as much as I'd have liked.
Rooms
9.0
The rooms were spacious and well-furnished, offering a nice view of the opera of Berlin.
Service
10.0
The service was top-notch. The staff were not only friendly and efficient but also went out of their way to ensure my stay was comfortable. They even provided complimentary treats for our special occasion.
Location
8.0
The hotel's location was perfect for exploring the historical heart of Berlin. Situated on the elegant Bebelplatz near major landmarks like the Brandenburg Gate, it offered a convenient base for sightseeing.
Dining
8.0
The dining experience at the hotel was fabulous. The variety of choices and delicious homemade bread made each meal a delight. However, some improvements could be made in terms of service efficiency.
Facilities
9.0
The facilities at the hotel were impressive, with a standout rooftop bar that was the star of the show. The overall ambiance and amenities added to the luxurious feel of the stay.
luxurious rooms
service improvements needed
Elizabeth
United States,
October
2023
7.6/10
I had a mixed experience at the hotel. The rooms were well-appointed with high-end furniture and superb design, but the Behren Suite felt too small for the price paid. The service was top-notch with knowledgeable and professional staff, especially the concierge who went above and beyond to make our stay memorable. The location couldn't have been better for exploring the main sights of Berlin, although the dining experience left much to be desired. Overall, it was a pleasant stay with some room for improvement.
Rooms
7.0
The rooms were well-appointed with high-end furniture and beautiful bathrooms.
Service
9.0
The staff were amazing, especially the concierge who made our stay exceptional.
Location
10.0
The location was fantastic, right in the heart of Berlin and ideal for exploring all the main attractions.
Dining
5.0
The dining experience was underwhelming in terms of both service and food quality.
Facilities
7.0
The hotel offered a range of facilities, but there were some areas that needed improvement.
Jim
United States,
September
2023
8.4/10
Upon arrival, we were warmly welcomed by the front desk staff before heading up to our spacious and beautifully done suite. The rooms were large, comfortable, and exquisitely designed, complete with luxurious bathrooms. The hotel boasts a wonderful spa and gym in the basement. The service was extremely helpful and welcoming, offering assistance with essential needs for our small children. The location was excellent, within easy walking distance to all the major sites of Berlin. However, the dining experience left something to be desired with slower service and limited options.
Rooms
9.0
The rooms were spacious and comfortable with to-die-for duvets.
Service
9.0
The staff was very helpful and welcoming, assisting with our small children's needs.
Location
10.0
The hotel's location was great and really convenient for exploring all the sites of Berlin on foot.
Dining
6.0
The dining experience was underwhelming with slower service and limited food options.
Facilities
8.0
The hotel features a wonderful spa and gym in the basement.